Outbound Telephony
Support
Businesses we support tell us their main
problem is time, there just isn't enough
time
to manage everything.
Outbound telephony can help with client
feedback, cross selling services, lead
generation, appointment setting and more.
Dedicated Telephony Support
Our outbound telephony provides additional support to growing businesses to engage with prospective customers, cross-sell to existing clients or provide after-sales support.
We don’t operate call centres; all of our telephony is conducted in-house and we follow the necessary UK regulations. We have award-winning telephony advisers who can help you appointment set for your sales team. We’ve improved our conversation rates by evaluating campaigns, creating warm-up sequences and working closely with partners to understand their business. As a result, outbound calls follow your brand voice and our support will feel like an extension of your existing business.
Outbound Call Support
Outbound telephony can be challenging if you don’t have the right people for the job. If you’re thinking about expanding into outbound telephony for your business, try the process with us first to understand if it’s going to meet your expectations.
We don’t use diallers or overseas agents. Our VOIP telephony system allows us to use dedicated telephone numbers, specific to your business (either regional or 0345/0800 numbers) and our CRM system ensures every call is tracked and monitored so you have a complete picture, in real-time, of how the campaign is performing.
Our most popular telephony campaigns include:
- Prospecting Clients – waiting for clients to approach you can be frustrating, especially when you have something you know they need. We’ll source clients in your target market and take the conversation to them.
- Touchpoints – In some industries you won’t take to your clients very often. This can lead to clients feeling undervalued. Introducing regular feedback opportunities and reviewing their account can help.
- Cross-sell – your customers will likely need additional products and services, so regular communication will generate new opportunities.
- After-sales service – the sales process for most businesses can include an enormous amount of information. Clients often need time to reflect before deciding on additional services. Staying in contact with them after the initial sales process is concluded can yield new sales and be an opportunity to gain important feedback on their experience.
Telephone Sales Services
Every campaign we manage works to an expected return on investment. It’s vitally important there’s value in the campaign and your business benefits from the marketing activity.
Our latest campaign involved a B2C organisation with 700 clients. The business just introduced a new service and the uptake from their marketing communications was disappointing. They approached us for our opinion and immediately we knew the reason – it was a highly complicated service, and relatively difficult to explain over email or social media. Telephony was the solution because it allowed clients to ask questions and set an appointment to speak to a specialist.
After 8 weeks of a multi-channel strategy, primarily with outbound telephony, just over 80% of clients had been spoken to and 22% agreed to proceed with the new product, up from less than 1% before our support (the expected uptake was 10%). A further multi-channel campaign was agreed.
For this campaign, a low fixed fee was agreed, with a bonus on success. This allowed our partner to minimise their financial risk and reward excellence when it was achieved.